This Privacy Policy (together with the Terms of Use and other referenced documents) forms the basis for the processing of personal data collected from users or provided by users for processing purposes.

 

This policy applies to Panda Tur websites and mobile applications in the various markets where the company "PANDATUR" SRL operates (hereinafter referred to as "Panda Tur"). Panda Tur ensures the protection of users' personal data and, through this policy, seeks to inform you about the rules regarding the collection, use, and protection of personal information related to visitors and registered users of its websites and applications. Personal information refers to data that can be used to identify an individual, such as name, surname, email address, phone number, postal address, etc. By using our websites and applications, you agree to the terms outlined in this document.

 

Owner Information
The website pandatur.md is provided by "Panda Tur" SRL.
The company is registered in the Republic of Moldova under IDNO 1010600013846.
Legal and operational address: Chișinău, Ginta Latină Street 15/2, Apartment 19.

 

Information Collection

"Panda Tur" may collect and process the following data about users:

1. Information provided when filling out forms on our website or applications, including during registration, subscription to our services, posting materials, or requesting additional services.
2. Data obtained when participating in promotions or contests or when reporting issues with our website or applications.
   Recorded correspondence.
3. Details of services you are interested in.
4. Information regarding your visits to the website or applications, including traffic data, location data, web logs, and other communication data necessary for our calculations or other purposes.
5. Information on whether you opened and interacted with our emails.
6. Details about your computer, including IP address, operating system, browser type, and other data obtained through cookies. Please refer to our Cookie Policy for more information.

 

You are not required to provide personal data when browsing pandatur.md or third-party websites. However, registration on our platform may require certain information, such as:

1. Full name and email address.
2. Preferences for flights or hotels, such as location, departure and arrival dates, number of passengers, and birthdates (including children’s).
3. Data about your travel partners (with their consent).
4. If you store information about children, you agree to allow us to process this data on their behalf.

Social Media Integration

If you choose to log in using your Facebook or Google+ account, you allow pandatur.md to use and store this information alongside your profile for social media functionalities on our websites and applications. This may include:

1. Full name, profile picture, gender, friend lists, and other publicly accessible information.
2. Information shared between you and your friends using pandatur.md via social media platforms.
3. To prevent such data sharing, you can adjust your privacy settings on Facebook or Google+.

 

Data Usage

Your data may be processed for the following purposes:

1. Verifying authorization for accessing certain site features.
2. Responding to requests for goods or services.
3. Personalizing and adjusting content and service offers.
4. Enhancing user experience by saving location, language, currency settings, and search history.
5. Contacting users (e.g., newsletters).
6. Improving service quality.
7. Preparing reports.

 

Information Sharing and Disclosure
"Panda Tur" will never sell your personal data to third parties. However, your data may be shared in the following cases:

To provide requested goods or services, including those from third-party vendors or partners, subsidiaries, or affiliates.
To comply with legal requirements or with your explicit permission.
We may also share your data with:

1. Trusted third-party service providers who assist us in delivering services. These providers are bound by confidentiality agreements.
2. Members of our corporate group (subsidiaries or parent companies).
3. Legal authorities in response to subpoenas, legal proceedings, or for legal defense purposes.
4. Investigations into fraud, threats, or violations of our Terms of Use.

Data Storage and Security

All personal data is securely stored on our servers. Data collected from you may be transferred and stored outside the European Economic Area (EEA) for processing by our staff or third-party service providers. By submitting your data, you consent to its transfer, storage, and processing.

We take reasonable measures to ensure the security of your personal information in accordance with this Privacy Policy. However, please note that data protection standards in other countries may differ from those in your country of residence. Consequently, your data may be subject to access requests by governments, courts, or law enforcement under the applicable laws of those countries.

 

Links to Third-Party Websites

Panda Tur provides links to third-party websites, such as search results that may reference goods or services from third parties. If you choose to visit a third-party website or use its goods or services, please note that your actions and the information you share with third parties will not be governed by this privacy policy. We strongly recommend reviewing the privacy policy of any third-party website you visit. Panda Tur assumes no responsibility for the content of websites we link to.

 

Privacy and Security

Panda Tur grants access to users' personal information only to its employees who need it to provide goods and services or perform their duties.
We apply reasonable procedural and technical measures to protect users' personal information against loss, misuse, unauthorized access, or disclosure. While no website or app can guarantee absolute security, we have implemented appropriate administrative, technical, and physical security procedures to safeguard your personal data. For sensitive data transfers, we use encryption.
Payment security is ensured via SSL protocol, which securely transmits confidential customer data to the processing system. Information is processed through secure banking channels with top-level protection.
Confidential customer information, such as card details, is encrypted and handled in a processing center, ensuring no one, not even the service provider, can access banking details or purchase information from other stores.

 

Information Sharing Among Users on PandaTur.md

If you choose to share personal information in public areas of the website or app, such as comments or open-text fields, this information may be viewed and used by other users. We advise against posting your email address or other identifiable personal data to avoid unwanted contact.

 

Accessing, Viewing, and Editing Personal Information

We provide you with the ability to access, view, and modify certain information on your user profile on the website or app. At your request, we can deactivate your account and remove your personal data from our active services. Your account will be deactivated promptly based on your account activity.
We retain certain personal data in our files to prevent fraud, resolve disputes, troubleshoot problems, assist investigations, and comply with legal requirements. As such, some personal information may remain in our databases even after deactivation.

 

Changes to the Privacy Policy

Panda Tur reserves the right to update this privacy policy. We will notify you of significant changes to how we handle personal data by sending a written notice to the email address associated with your PandaTur.md profile or by posting announcements on our website.

 

Cookies

The PandaTur.md website uses cookies to optimize user experience. A cookie is a small data file sent by our server to your browser, readable only by the server. Cookies collect session data to enhance site functionality. If you choose to save your login credentials, PandaTur.md stores this data in a cookie for easier access on future visits.
You can disable or delete cookies in your browser settings. However, certain sections of PandaTur.md may require cookies to function properly.
We also allow advertising partners to set cookies on users' devices. These cookies are governed by the advertisers' privacy policies and not accessible by PandaTur.md.

 

What Information Do Cookies Collect?

Cookies collect data such as user numbers and traffic statistics to tailor content and ads, track visits, and recommend relevant pages. Advertising cookies enable personalized ads, such as ticket and hotel offers that may interest you.
Digital partners responsible for technical support also access cookie data but are prohibited from sharing it with other third parties.

 

Managing and Deleting Cookies

As a user, you can accept, delete, or set cookie preferences for individual websites. You can also disable cookies altogether in your browser settings.
Note that deleting or disabling cookies may limit access to PandaTur.md and reduce functionality.